Refund Policy
Effective date: April 2026
30-Day Money-Back Guarantee
This policy applies to the one-time $19 Pro purchase. The free tier is available at no charge and is not subject to this refund policy.
We stand behind CrateSweep. If you are not satisfied with your purchase for any reason, you can request a full refund within 30 days of the original purchase date — no questions asked.
How to Request a Refund
To request a refund, email us at:
Please include your order confirmation or proof of purchase. We will process your refund promptly.
After the 30-Day Window
Refund requests made after 30 days from the original purchase date will be considered on a case-by-case basis at our discretion. We will always do our best to make things right.
Your Consumer Rights
Nothing in this policy limits any rights you may have under the New Zealand Consumer Guarantees Act 1993 or the Fair Trading Act 1986. If the software has a fault that falls under those Acts, you may be entitled to a remedy regardless of the 30-day window.
Contact
Questions about a refund? Reach out any time at support@cratesweep.com .